Refund Policy

Not completely satisfied with your purchase? No worries, we've got you covered! At our gemstone online shop, we believe in making your shopping experience as seamless as possible. That's why we offer a hassle-free return policy that ensures your satisfaction.

 

 

To qualify for a refund, simply meet these easy conditions:

1. Return the item in its original condition and packaging within 30 days of purchase.
2. Ensure the item has not been worn or used.
3. Provide proof of purchase, like your trusty order confirmation email.

If you tick all the boxes above, you're in luck! You will receive a refund for the item(s) you wish to return. It's important to note that while we've got your back on the return process, shipping costs are non-refundable, and you'll be responsible for covering the return shipping expenses.

Ready to initiate your return or exchange? Simply reach out to us at info@colord.com.au with your order number and all the juicy details about the item(s) you want to send back. Our team will jump into action and provide you with clear instructions on how to proceed.

Once we receive your returned gemstone goodies, our experts will carefully inspect them to ensure they meet our return policy requirements. If everything checks out, we'll swiftly process your request within 7 business days, because we know time is precious!

So, if you're not dancing with joy over your purchase, don't fret. We're here to make things right and ensure you're sparkling with satisfaction. Get in touch with us today and let's navigate this return journey together!