FAQ

Welcome to our FAQ! Get ready to dive into all the important details you need to know before making a purchase with us. We've got the answers to your burning questions right here! So, let's get started and make sure you're well-informed before taking the plunge. Ready? Let's go!

What payment methods do you accept and what are the terms?
We offer multiple convenient payment options to suit your preferences. You can pay securely using PayPal, Credit Card, or Zip Pay. For our Australian customers who prefer direct bank deposits, please reach out to us for our banking details.

Please note that we do not provide payment terms. All payments are required at the time of placing your order.


What are your delivery times and costs?
For domestic purchases, we use Australia Post Registered mail as our default shipping option. Not only do you get tracking for this service, but we also offer insurance and service upgrades if you need that extra peace of mind. Delivery is usually within 3-7 business days for most Metro areas.

When it comes to international purchases, we've got a few options depending on your location. We'll ship via Australia Post International Standard, EMS, or DHL to ensure your package reaches you safely. Like with domestic shipping, tracking is available, and you can also opt for insurance and service upgrades. Delivery time varies depending on the destination country. A generous estimate is around 2-3 weeks.

Now, let's talk about custom duties and taxes. We want to be upfront with you - it's your responsibility as the purchaser to take care of these fees. But hey, we're here to help! We'll do our best to minimize the risk of attracting those pesky charges. Keep in mind, though, that this might affect your eligibility for insurance and certain courier services.

Once your order is paid for, we're on it! We'll ship it out within 1-3 business days. Oh, and don't worry, we'll make sure you have a tracking number so you can keep an eye on your package every step of the way.


What if my parcel is lost?
We're all about making sure your mail gets to you safe and sound. But here's the deal: if anything goes wrong during postage, like lost mail or other issues, we can't be held responsible. Now, we don't want you to stress out, which is why we're urging you to consider purchasing insurance for those higher value items. It's like having a safety net!

You'll be glad to know that Australia Post registered mail usually come with insurance of $100AUD by default, and you may purchase insurance for items valued up to $5000AUD on the premium services.

If you have any questions or special requirements, we're here for you. Just give us a shout and let us know what you need. We're all ears and ready to help!

What are the T&C for returns of product?
We want you to be completely satisfied with your purchase, which is why we offer a Full Refund within 30 days of receipt. It's our way of ensuring that you have peace of mind and utmost confidence when shopping with us.

To be eligible for a refund, here's what you need to know:
Make sure to return the item(s) in their original condition. We want them to be as fresh and sparkly as when you first received them. So, keep those beauties intact!

Please note that shipping charges are not refundable. We know this might be a bummer, but hey, we're all about being transparent and upfront with you.
When it comes to return shipping, the customer is responsible for covering the costs. We recommend using an equivalent service standard and ensuring the safety of the package. After all, we want the gemstones to arrive back to us in one piece.

Now, here's the thing: we reserve the right to approve refunds. Rest assured, we're fair and reasonable. However, if we suspect any issue with the gemstone returned, like it being a replica or damaged, we won't be able to provide a refund. We hope you understand.

So, if you find yourself needing to return an item, follow these guidelines, and we'll do our best to process your refund promptly.
Remember, we're here to make your gemstone experience a delightful one. If you have any questions or concerns, don't hesitate to reach out. We're always happy to assist you!

Do you provide certification?
Absolutely! We love adding a playful touch to our brand voice while providing you with all the information you need. So, here's what you should know about our certificates of authenticity for our precious gemstones: Yes, we offer a FREE, generic certificate of authenticity for our none-calibrated precious gemstones. This certificate is prepared by our in-house gemologist, ensuring that you have peace of mind when it comes to the authenticity of your gemstone.

We also understand that some of you might prefer to have a certificate from specific laboratories. We've got you covered! Just reach out to us, and let's have a chat about the extra cost associated with obtaining a certificate from your desired laboratory.
We believe in providing transparency and options, so you can make an informed decision. Don't hesitate to contact us if you have any questions or specific requirements. We're here to help!


What's your contact info?
Have questions? We're here to spill all the sparkly details! Drop us an e-mail or slide into our DMs on social media. We can't wait to chat with you and answer any burning questions you have. We're all about keeping it real, engaging, and making sure you're in the loop. So head on over to @colord.au and hit that follow button. Trust us, you won't want to miss the dazzling gemstone content we share there.


Do you have a store I can visit?
Our business is 100% virtual. Why, you ask? Well, it's simple - by being an online-only business, we're able to keep those pesky overhead costs at bay. And that means we can offer you the best possible prices without compromising on quality. How cool is that?
We're all about transparency and making sure our customers get the most bang for their buck. By cutting out the fancy brick-and-mortar stores and unnecessary expenses, we can bring you top-notch products without breaking the bank.
So, if you're looking for a seamless and affordable shopping experience, you've come to the right place. No more worrying about inflated prices or hidden fees. We've got your back!
Can I see the gemstone in person before making a purchase?
Now, let's talk about gemstone viewings. We like to keep things super secure, so viewing sessions are only available for those high-value precious gemstones. Safety first, right? To get your eyes on these stunners, you'll need to make an appointment. Just reach out to us, and we'll give you all the deets on how to schedule your exclusive gemstone experience.

Alright, gemsquad, it's time to take action! Drop us a line, subscribe to our socials, and get ready for an epic gemstone journey. We're here to make your sparkle dreams come true, so let's make some serious gemstone magic together!